Welcome to Knife Store’s FAQ page! We’re here to help you with any questions about our products, shipping, returns, and more. Based on our wide range of automatic and manual knives, we’ve compiled answers to common queries to ensure you have a smooth experience from browsing to delivery. If you don’t find what you’re looking for, feel free to reach out to our team at [email protected].
Product Questions
What types of knives do you offer?
We specialize in a variety of knives, including automatic knives (like those from AKC, Boker, and Buck), butterfly knives (from brands like Bear Cutlery and Bear OPS), and manual knives (such as Boker, Buck, and Cold Steel). Our menu includes options for collectors, outdoor enthusiasts, and everyday carry (EDC) users, with categories like “Best Budget Automatic Knives” and “California Legal Automatics” to suit different needs.
Are your knives suitable for beginners?
Yes! We offer training knives, such as the Butterfly Training Knife, and budget-friendly options for those new to knife collecting or EDC use. Our product range caters to all skill levels, from novices to seasoned experts.
Do you sell knives that are legal in my area?
We provide “California Legal Automatics” and other options designed to comply with various regulations. However, knife laws vary by location, so we recommend checking your local laws before purchasing to ensure compliance. We ship globally but exclude Asia and some remote areas due to restrictions.
Shipping and Delivery
How long does shipping take?
After order processing (1-2 business days), shipping times depend on your chosen method: Standard Shipping via DHL or FedEx typically arrives in 10-15 days, while Free Shipping via EMS takes 15-25 days for orders over $50. We recommend Standard Shipping for faster delivery, especially for limited editions or upcoming trips.
What are your shipping options and costs?
We offer two main shipping methods: Standard Shipping costs $12.95 and uses DHL or FedEx for reliable, quicker delivery. Free Shipping is available for orders over $50 via EMS, which is an economical choice with slightly longer transit times. Both options include careful packaging and tracking.
Do you ship worldwide?
Yes, we ship globally to knife enthusiasts everywhere, except for Asia and select remote areas due to shipping restrictions. Our carriers are experienced in handling knife shipments and require an adult signature upon delivery for security.
What if I miss my delivery?
If no one is available to receive the package, the carrier may hold it at a local facility for pickup. We’ll provide a tracking number via email so you can monitor your order and arrange for redelivery if needed.
Returns and Exchanges
What is your return policy?
We stand behind every knife and accept returns within 15 days of receipt. The knife must be in original, unused condition with all packaging intact. For full details, visit our Returns Policy page or contact us at [email protected].
How do I initiate a return or exchange?
To start a return, email us at [email protected] with your order details. We’ll guide you through the process and ensure a smooth resolution if you’re not satisfied with your purchase.
Payment and Account
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient transactions. All payments are processed with encryption to protect your information.
Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account may make it easier to track orders and manage your preferences for future purchases.
General Inquiries
How can I contact customer service?
Our knife enthusiasts are here to help! Email us at [email protected] for assistance with orders, shipping, or any other questions. We aim to respond promptly to ensure you have a great experience.
Where is Knife Store located?
Our company address is 2544 Valley Drive, Philadelphia, US 19103. We’re a US-based store serving customers worldwide with a passion for precision-crafted knives.
Note: This FAQ is based on our website content and policies as of the latest update. For the most current information, refer to our main site or contact us directly. Thank you for choosing Knife Store—we’re committed to delivering precision, reliability, and adventure right to your doorstep!