At Knife Store, we stand behind the quality of every automatic knife, manual knife, and butterfly knife we sell. We understand that precision and reliability matter to our community of collectors, outdoor adventurers, and EDC enthusiasts. If you’re not completely satisfied with your purchase, our returns and exchanges policy is designed to make things right.
Return & Exchange Eligibility
We accept returns and exchanges within 15 days of delivery for most products. To be eligible for a return or exchange, your item must be:
- In its original condition
- Unused and in original packaging
- Accompanied by the original receipt or proof of purchase
Important Note: Non-Returnable Items
For safety and hygiene reasons, the following products cannot be returned or exchanged:
- Butterfly Training Knives (due to potential wear from practice use)
- Any knife that shows signs of use, sharpening, or modification
- Products without original packaging or tags
Return Process
Follow these simple steps to return or exchange your item:
- Contact Us: Email our customer service team at [email protected] with your order details and reason for return
- Receive Authorization: We’ll provide a Return Authorization Number and shipping instructions
- Package Your Item: Securely pack the item in its original packaging
- Ship to Us: Send your return to:
Knife Store Returns
2544 Valley Drive
Philadelphia, US 19103
Refund Information
Once we receive and inspect your return:
- Refund Processing Time: 3-5 business days after we receive your return
- Refund Method: Your refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
- Shipping Costs: Original shipping fees are non-refundable
Exchange Process
If you need a different size, color, or product, we’ll process your exchange once we receive the original item. If the exchange item costs more, you’ll need to pay the difference; if it costs less, we’ll refund the difference.
Return Request Template
Subject: Return Request – Order #[Your Order Number]
Email to: [email protected]
Body:
Dear Knife Store Team,
I would like to request a return/exchange for my recent order.
Order Number: [Your Order Number]
Product Name: [Product Name, e.g., Boker Kalashnikov, Bear Cutlery, etc.]
Reason for Return: [Please specify reason]
Preferred Resolution: [Refund / Exchange for (specify product)]
Please provide instructions on how to proceed.
Thank you,
[Your Name]
Damaged or Defective Items
If you receive a damaged or defective item, contact us immediately at [email protected]. We’ll arrange for a replacement at no additional cost to you.
Need Help?
Our customer service team—fellow knife enthusiasts—are here to help with any questions about returns or exchanges.
Email: [email protected]
Response Time: Within 24 hours during business days
Thank you for trusting Knife Store for your knife collection and EDC needs. We’re committed to ensuring your complete satisfaction with every purchase.